Thank you for shopping with Maria Mountains. We take pride in providing quality products for your travel and outdoor adventures. Please read our Return & Refund Policy carefully before making a purchase.
Return Policy
We accept returns only in the following cases:
You received a damaged product
You received the wrong item
The product is defective upon delivery
Note: We do not accept returns for change of mind, incorrect size selection, or general dissatisfaction.
Return Conditions
To be eligible for a return:
You must contact us within 48 hours of receiving your order.
The product must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase (order confirmation) must be provided.
How to Request a Return
To request a return, please contact us at:
✉️ [email protected]
Include in your email:
Your Name
Order Number
Reason for Return
Clear Photo(s) of the damaged or defective product
Our support team will review your request and guide you through the return process.
Refund Policy
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7 working days.
Non-Returnable Items
Certain items are non-returnable, including:
Products damaged due to customer misuse
Items without original packaging
Customized or personalized items
Exchange Policy
We offer exchanges only if the product delivered was damaged or incorrect. Exchanges are subject to product availability.
Contact Us
For any questions regarding returns or refunds, feel free to contact us:
Email: [email protected]